• Condition for Return: Returns are accepted only if the item is received torn or cut (damaged upon arrival).
• Mandatory Proof: An Opening/Unboxing Video of the package is required as proof.
• Charges: (Standard practice for seller fault: No return shipping charge to the customer, but you can clarify if the customer bears any initial shipping cost for the return shipment.)

Exchange Policy 🔄
• Condition for Exchange: Exchange is allowed only for size issues (if the size is too small or too large).
• Mandatory Proof: An Opening/Unboxing Video of the package is required.
• Charges: The courier charges for the exchange will be borne by the customer (you will have to pay the courier fee).

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1. Policy on Custom/Personalized Orders
ALL CUSTOM-MADE AND PERSONALIZED ORDERS ARE FINAL SALE.
We strictly adhere to the following:

• No Exchanges: We do not offer exchanges for custom-made products for reasons related to size, color choice, or change of mind, as these items cannot be restocked or resold.
• No Returns/Refunds: We do not provide returns or monetary refunds for any custom product that was manufactured and delivered according to the exact specifications, measurements, or design choices provided by the customer at the time of order placement.
• Cancellation: Custom orders cannot be canceled once the production process has begun (usually within [Insert Time, e.g., 24 hours] of placing the order).
We strongly recommend reviewing all measurements, design details, and specifications before confirming your order.

2. Exception: Defective or Wrong Item Received
We take full responsibility for any errors on our part. An exchange or refund will only be processed if the item delivered meets one of the following criteria:
• Manufacturing Defect: The product is damaged, flawed, or has a clear manufacturing error.
• Incorrect Fulfillment: The product delivered is not the item or specification (e.g., completely wrong color, wrong product design) confirmed in your final order invoice.

3. Procedure for Defective/Wrong Item:
1. Contact Us Immediately: You must contact our Customer Service team at (craftyvibes38@gmail.com) within (+91 9204811732,) 48 hours of delivery.
2. Provide Proof: You must include your Order Number and clear photographs/videos clearly showing the defect or the discrepancy from your original order.
3. Resolution: Upon verification of the defect or error, [Your Company Name] will, at its discretion, offer one of the following:
• Repair: We will arrange for the item to be picked up, repaired, and re-delivered at no cost to you.
• Replacement: We will manufacture and ship a brand-new, correct replacement item.
• Full Refund: If repair or replacement is not possible, a full monetary refund will be issued to your original method of payment.

4. Process for Standard (Non-Custom) Items
If your order includes any standard (non-custom/ready-to-ship) products, those items may be eligible for a return or exchange within 2 days] of delivery, provided they are unused, unwashed, and have all original tags intact.